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Kieran Lane

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About Me

    I am a hard-working technically minded person who, over the last 10 years in the IT industry, has built up knowledge and skills in systems management, service delivery and solutions design. Working within each business area has benefited me with an understanding of the bigger end-to-end picture and with each I have directly supported customers and their businesses, as a result I am highly motivated at working to ensure their success. During each role I have pushed not just to achieve but to exceed in my objectives and expectations and to improve how work is done via automation, change of processes or through data analytics.



    Challenge-driven and a keen problem solver, I enjoy understanding why issues exist and working to solve them – capable and keen to learn any required new skills to do so, from new scripting / coding languages, database setup to data relationships and modelling. I am competent, well written and enjoy the visual aspect of technology, making things simple, useful, and visually appealing. I like leveraging everyday technology to make tasks simpler, I enjoy turning overlooked data into useful insights, creating presentations and documentation that is easy to follow, and using Excel proficiently to easily understand and digest otherwise complex data.



    Strongly passionate about science and technology, both the general and the more technical areas. I regularly follow tech news and enjoy gaming, including games development itself. I am fascinated by the development of Quantum Computing and the advances in Artificial Intelligence and Machine Learning.

  • Name: Kieran Mitchell Lane
  • Role: Senior Support Engineer
Experience


Download my full CV above for detailed job role responsibilities - overviews below:
NOV 2022 - Present
Senior Support Engineer

Supporting customers deploying secure communication with Matrix, providing Level 3+ support, replicating customer environments and solving issues.

FEB 2018 - NOV 2022
Associate Solutions Engineer

Generation of customer quotes, Development of automations for data collection and Analytics providing data visualisations and assessments

MAY 2016 - FEB 2018
Service Delivery Global Disconnects @ Lumen

Disconnect provisioner, optimising existing processes and development of workload analytics

JAN 2016 - MAY 2016
DWP Data Center Migrations Technician @ IBM

Development of automation to parse existing environment and to identify per-application phases for datacenter migration

JUNE 2014 - DEC 2014
Lonsdale Private Modular Cloud Project @ IBM

Script development for automating VM deployment

JAN 2014 - JAN 2016
Wintel Server Provisioning Technician @ IBM

Physical and Virtual Provisioning of Servers, Automation and Scripting of Configuration

SEPT 2012 - JAN 2014
Systems Management Specialist @ IBM

Troubleshooting and Supporting TAD4D and TEM

Education


2009 - 2012
A-Levels

Sir Joseph Williamson's Mathematical School

AS-Level Further Mathematics, A-Level Mathematics, A-Level ICT A-Level Computing and A-Level 3D Product Design

2007 - 2009
GCSEs

Sir Joseph Williamson's Mathematical School

Mathematics (A), Statistics (A), English (A), English Literature (A), Chemistry (A), History (A), Computer-Aided Manufacture (A*A), Art (B), French (B) and OCR Nationals ICT Level 2 (Distinction)

Certifications
Certified Kubernetes Administrator

The Linux Foundation - Feburary 2024

VMware Hybrid Cloud + Tranform Network & Security

VMware Partner Uni - June 2021

MS Azure Fundamentals

Microsoft - March 2021

RPA Developer Foundation

UIPath Academy - June 2020

AWS Cloud Practitioner

PSI Services LLC - May 2019

Prince2 Foundation

AZELOS Global - March 2017

CompTIA Security+ 401

Pearson Vue - March 2015

MCSA - Windows 2012 R2

QA - September 2014